Privacy Policy

Last updated: June 2026

Sound Mind K9 LLC ("SMK9," "we," "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or website at soundmindk9.net.

Information We Collect

When you book a service or complete our client intake form, we may collect:

Your name, email address, and phone number
Your dog's name, breed, age, vaccination records, and behavioral history
Emergency contact information
Your veterinarian's name and contact information
Payment information (processed securely via Stripe)
Communication preferences (SMS, WhatsApp, email)

How We Use Your Information

We use your information to:

Provide dog training, boarding, and daycare services
Send booking confirmations and appointment reminders
Communicate service updates and care information about your dog
Process payments
Comply with legal obligations

SMS & WhatsApp Messaging Program

Sound Mind K9 SMS Alerts — By providing your mobile number and opting in, you consent to receive text messages (SMS and/or WhatsApp) from Sound Mind K9 LLC including:

Booking confirmations and appointment reminders
Updates about your dog's care during their stay
Vaccine or health record reminders
Service notifications

Message frequency varies based on your bookings and service activity.

Message and data rates may apply. Carrier charges may apply depending on your plan.

To opt out at any time, reply STOP to any message. For help, reply HELP or contact us at info@soundmindk9.net.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with:

Service providers who help us operate our business (e.g., payment processors, scheduling software)
Your veterinarian, in case of a medical emergency involving your dog
Law enforcement or regulatory agencies when required by law

Data Retention

We retain your client records as long as you are an active client and for a reasonable period thereafter for legal and operational purposes. You may request deletion of your data by contacting us.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of SMS/text messaging at any time by replying STOP
Opt out of email communications

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

Email: info@soundmindk9.net
Website: soundmindk9.net
Location: Chicago, IL

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted at soundmindk9.net/privacy.html.